Service Overview
Centralized booking and guest relations. We handle guest support across Airbnb, Vrbo, Booking.com, SMS, and email using custom-crafted, highly professional communication protocols tailored for short-term rentals.
Your guest response rate and speed directly dictate your visibility in booking platform search algorithms. Our dedicated communications desk operates around the clock, working to fast response targets to handle guest inquiries, support bookings, and address during-stay communications with hospitality-grade professionalism.
Core Service Components
Dedicated Hospitality Phone Line
Every property portfolio is assigned a dedicated guest support phone number answered 24/7/365 by our trained guest-experience team, working from your Standard Operating Procedures (SOPs).
Multi-Platform Online Travel Agency (OTA) Syncing
Instant synchronization with major channels (Airbnb, Vrbo, Booking.com) ensures that no reservation request, pre-booking inquiry, or check-in query is left waiting.
Pre, During & Post Stay Automations
We execute customized automated messaging pathways—including friendly check-in countdowns, morning-after check-ups, checkout instructions, and professional review requests.
Multi-Channel Coverage
Full communications integration mapping SMS, OTA inboxes, custom platform emails, and phone calls into a single, unified operations trail.
What's Included
- Custom automated guest messages (pre, during, and post stay).
- Support across multiple channels (Airbnb, Vrbo, Booking.com, SMS, E-mail).
- Dedicated, professional guest support phone line.
- Constant updates to guests until their query is fully resolved.
Optional Add-Ons
Separate from the core 24/7 Guest Desk. Available by inquiry — local creative services within the Bay Area, Napa, and Sacramento footprint; remote services anywhere.
Dedicated Virtual Assistant
A dedicated remote assistant for your back-office: calendar and pricing updates, listing edits, owner reporting, and vendor follow-ups.
Independent Bookings Website
Custom-branded direct booking websites integrated with your calendar to secure commission-free bookings.
Professional Turnover Cleaning
Detailed turnover cleaning, linen styling, supply checks, and check-out logs between guest stays.
Professional Photography
High-resolution listing photography that shows your property at its best.
Interior Setup & Styling
Spatial design planning, theme curation, and furniture staging for a photogenic space.
AI Inventory Alert & Restock Routing
Automatically flags guest- or vendor-reported supply issues and routes the alert to your designated party per property.
