Service Overview
The core during-stay experience. We guide guests through digital check-ins, resolve smart lock lockouts, troubleshoot local amenities, manage noise compliance, and provide curated area recommendations.
Guests expect quick help when they arrive at your property. Our stay-support desk acts as a responsive digital concierge, resolving keyless access issues, explaining thermostat rules, providing WiFi credentials, and managing house rules to support a smooth 5-star experience.
Core Service Components
Keyless Access & Smart Lock Assistance
We provide step-by-step guidance for keyless entry systems, digital door locks, lockboxes, and gates, resolving arrival struggles quickly.
Amenity Troubleshooting Guides
Step-by-step remote diagnostics for WiFi setups, thermostat programming, TV streaming channels, hot tub instructions, and fireplace operations.
Local Concierge & House Rules
We map out parking permissions, garbage collection schedules, quiet hours, and curate recommendations for local dining and attractions.
Noise Mediation & Compliance
Professional handling of noise alerts or neighbor complaints, enforcing house rule compliance firmly and documenting escalating interactions.
What's Included
- Immediate check-in support (door codes, directions, lockbox, access guides).
- Answering rules, parking, amenities, and local recommendations.
- Troubleshooting smart locks, thermostat, WiFi router, and TV issues.
- Noise complaint management (warnings, logs, escalation) & cleanliness triage.
Optional Add-Ons
Separate from the core 24/7 Guest Desk. Available by inquiry — local creative services within the Bay Area, Napa, and Sacramento footprint; remote services anywhere.
Dedicated Virtual Assistant
A dedicated remote assistant for your back-office: calendar and pricing updates, listing edits, owner reporting, and vendor follow-ups.
Independent Bookings Website
Custom-branded direct booking websites integrated with your calendar to secure commission-free bookings.
Professional Turnover Cleaning
Detailed turnover cleaning, linen styling, supply checks, and check-out logs between guest stays.
Professional Photography
High-resolution listing photography that shows your property at its best.
Interior Setup & Styling
Spatial design planning, theme curation, and furniture staging for a photogenic space.
AI Inventory Alert & Restock Routing
Automatically flags guest- or vendor-reported supply issues and routes the alert to your designated party per property.
